FAQs
- Frequently Asked Questions
- Frequently Asked Questions
Q1. What is Goodsource? Goodsource is a digital platform that connects social enterprises with procurement teams, agencies, and buyers seeking to create social impact through their supply chains. It combines verified social impact data with AI-powered matching to help organisations source responsibly, transparently, and efficiently.
Q2. Who can use Goodsource?
The platform is designed for:
● Social enterprises and community-driven businesses looking for procurement opportunities.
● Procurement managers, contracting authorities, and buyers seeking verified, impact-driven suppliers.
● Public sector organisations, corporates, and non-profits that want to increase social value through procurement.
Q3. What makes Goodsource different from other procurement directories? Unlike general supplier databases, Goodsource focuses exclusively on verified social impact. Every enterprise on the platform is assessed through a structured Social Impact Scoring and Verification System, which ensures transparency and credibility. The built-in AI-matching engine then connects the right buyers to the most suitable enterprises based on location, sector, and social outcomes.
Q4. What is a Social Impact Score? The Social Impact Score is a verified rating that measures an enterprise’s contribution to social good. It considers metrics such as diversity, local employment, apprenticeships, community investment, and environmental sustainability. Each score is weighted, reviewed, and verified before publication.
Q5. How is the Social Impact Score verified? Enterprises submit supporting documents and evidence through the platform. Our team reviews this information using a standardised framework by working with verified third parties like the government and councils. This ensures all claims are accurate, transparent and measurable. Once verified, the enterprise receives a digital badge and its verified score is displayed publicly.
Q6. Why is there a verification fee? Verification involves a structured review process and human oversight to maintain integrity and trust in the scoring system. The small fee helps us cover administrative costs while keeping the platform sustainable and unbiased.
Q7. Can my Social Impact Score change over time? Yes. Scores can improve as you update your impact data, complete projects, or submit new evidence. We recommend reviewing and updating your profile at least once a year to maintain an accurate rating.
Q8. How does Automated matching work? Goodsource uses intelligence to analyse each enterprise’s verified profile and connect it with the most relevant procurement opportunities. The system looks at sector, location, capacity, certifications, and impact areas to suggest compatible partnerships automatically.
Q9. Can I control how I am matched? Yes. You can refine your preferences in your dashboard — including preferred contract size, project type, and social outcomes you support. You can also opt to receive tailored notifications when new opportunities arise.
Q10. Is automated matching fair and transparent? Absolutely. Our automation is designed around ethical principles — it prioritises data transparency, inclusivity, and accuracy. All matches are generated from verified impact data and are regularly reviewed to prevent bias.
Q11. How can I post procurement opportunities? Procurement leads and organisations can create an account and post opportunities directly through their dashboard. The form includes fields for budget range, location, eligibility criteria, and social impact priorities.
Q12. How do social enterprises respond to opportunities? Enterprises can browse opportunities or receive automated -driven recommendations that fit their profile. They can then submit expressions of interest or formal bids through the platform interface.
Q13. Can I track my submissions or partnerships? Yes. Every enterprise and buyer has an Impact Dashboard where you can monitor submissions, ongoing collaborations, and cumulative social value metrics.
Q14. Is there a cost to join Goodsource? Registration is free for both enterprises and procurement leads. However, verification of your Social Impact Score and access to certain premium analytics or visibility tools may require a subscription or one-off payment.
Q15. What payment methods do you accept? All payments are securely processed via Stripe Checkout. We accept major credit and debit cards in the UK, and receipts are automatically generated for every transaction.
Q16. Can I cancel or change my plan? Yes. You can manage your subscription or one-off payments anytime through your Customer Portal, accessible from your account dashboard.
Q17. How does Goodsource protect my data? Goodsource complies fully with the UK GDPR and Data Protection Act 2018. Your data is stored securely, encrypted in transit and at rest, and never shared with third parties without your consent.
Q18. Who can see my Social Impact Score and profile? Verified profiles and public impact information are visible to registered procurement users. Sensitive or confidential data used for verification (e.g., supporting documents) remains private.
Q19. Can I delete my data or account? Yes. You can delete your account at any time through your dashboard or by contacting support@goodsource.co.uk. Upon deletion, all your data will be permanently removed from our systems within 30 days, except where retention is legally required.
Q20. How do I get started?
1. Register your organisation on Goodsource.
2. Complete your impact profile.
3. Submit evidence for verification.
4. Receive your Social Impact Score.
5. Start connecting with procurement leads and opportunities.
Q21. What if I find incorrect or fraudulent information? We encourage users to report any inaccurate, misleading, or unethical content to our support team. Reports are reviewed confidentially, and corrective actions are taken when necessary.
Q22. How can I contact the Goodsource team? You can reach us via: 📧 support@goodsource.com. 📞 +44 (0) 7776659194 Or through the Help & Support page within your dashboard.
Q23. Where is Goodsource based? Goodsource is a UK-based social impact technology company headquartered in Sheffield, South Yorkshire.
Q24. What’s next for Goodsource? We’re continuously evolving — upcoming features include enhanced analytics for procurement teams, sustainability reporting tools, and expanded AI capabilities to improve match quality and transparency.